Privacy Policy

Effective Date: 22nd July 2025

Good & Proper Ltd, trading as Creative Reset ("we", "us", or "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Who We Are

Business Name: Good & Proper Ltd
Trading As: Creative Reset
Registered in England & Wales
Company Number: 7420513
Business Location: London, UK

We offer career and personal growth coaching services to individuals and groups, particularly in creative and media industries.

If you have any questions about this Privacy Policy, you can contact us at:
Email: emma@creativereset.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

  • Contact Information – Name, email address, phone number

  • Professional Information – Job role, career goals, and any details shared via contact forms or sessions

  • Communications – Messages, emails, or notes related to our services

  • Website & Usage Data – IP address, browser type, visit duration, pages viewed (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide coaching services

  • Arrange bookings and manage client relationships

  • Deliver resources or updates if you have opted in

  • Improve our website, content, and services

  • Comply with any legal obligations

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing Data

We process your data under the following lawful bases:

  • Consent – When you opt in to newsletters or downloadable resources

  • Contract – To fulfil our coaching agreement with you

  • Legitimate Interests – To improve services, respond to enquiries, and operate securely

5. How We Store and Protect Your Data

We use secure, GDPR-compliant systems to store and manage your personal information, including email platforms, scheduling tools, and encrypted storage. Access is limited to only those who need it to provide services.

We retain your data only for as long as necessary for the purposes stated above or as required by law.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any incorrect or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw your consent at any time (if applicable)

To exercise your rights, please email us directly.

7. Cookies and Analytics

This website may use cookies or third-party analytics (e.g. Google Analytics) to monitor website performance and enhance user experience. You can manage or disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to other websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We encourage you to check this page occasionally for updates.

Last updated:  22nd July 2025